Last updated: May 18, 2026
Welcome to Datox. This Privacy Policy explains how Datox Ltd (“Datox”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our website, platform, APIs, and related services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Company Information
Datox Ltd
United Kingdom
Website: https://datox.ai
Contact Email: support@datox.ai
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide
- Name and contact information
- Company information
- Email address
- Billing information
- Uploaded files and documents
- Customer support communications
2.2 Automatically Collected Information
- IP address
- Browser type and device information
- Usage analytics
- Log data
- Cookies and similar technologies
2.3 Customer Data
When using Datox services, customers may upload documents, datasets, spreadsheets, PDFs, regulatory reports, and other business information (“Customer Data”).
Customers remain the owners and controllers of their Customer Data.
3. How We Use Information
We use collected information to:
- Provide and maintain our services
- Process uploaded files and workflows
- Improve platform performance and security
- Provide customer support
- Send service-related communications
- Monitor usage and detect abuse
- Comply with legal obligations
- Develop new features and functionality
4. AI and Automated Processing
Datox provides AI-powered data extraction, transformation, and reporting capabilities.
Uploaded data may be processed using third-party AI infrastructure providers, cloud providers, and machine learning services strictly for delivering the requested functionality.
We do not use customer data to train public AI models unless explicitly agreed in writing.
5. Sharing of Information
We do not sell personal information.
We may share information with:
- Cloud infrastructure providers
- Analytics providers
- Payment processors
- Security and monitoring providers
- Professional advisors
- Regulatory authorities when legally required
All third parties are expected to maintain appropriate confidentiality and security measures.
6. Data Storage and Security
We implement reasonable technical and organizational safeguards designed to protect customer information, including:
- Encryption in transit
- Access controls
- Authentication and authorization mechanisms
- Monitoring and logging
- Infrastructure security controls
However, no system can guarantee absolute security.
7. International Transfers
Your information may be processed in countries outside your jurisdiction, including countries where our infrastructure providers operate.
We take reasonable measures to ensure lawful data transfer mechanisms where required.
8. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Customers may request deletion of their data subject to applicable legal and contractual obligations.
9. Cookies
We may use cookies and similar technologies to:
- Maintain sessions
- Improve user experience
- Analyze traffic and usage
- Store preferences
Users may control cookie preferences through their browser settings.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request portability of your information
Requests may be submitted to support@datox.ai.
11. Third-Party Services
Our platform may integrate with third-party services such as cloud storage providers, APIs, authentication systems, and external platforms.
We are not responsible for third-party privacy practices.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.
14. Contact Us
For questions regarding this Privacy Policy, contact: