Privacy Policy.
This Privacy Policy explains how Datox Ltd (“Datox”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our website, platform, APIs, and related services. By using our services, you agree to the practices described in this Privacy Policy.
Company information
Datox Ltd, United Kingdom. Registered address: 167-169 Great Portland Street, W1W 5PF, London, United Kingdom.
- Website: https://datox.ai
- Contact email: support@datox.ai
Information we collect
We may collect information you provide, information collected automatically, and Customer Data you upload to the service.
- Information you provide: name and contact information, company information, email address, billing information, uploaded files and documents, and customer support communications.
- Customer Data: documents, datasets, spreadsheets, PDFs, regulatory reports and other business information uploaded when using Datox services. Customers remain the owners and controllers of their Customer Data.
How we use information
We use collected information to operate and improve the services and to meet our obligations.
- Provide and maintain our services.
- Process uploaded files and workflows.
- Improve platform performance and security.
- Provide customer support.
- Monitor usage and detect abuse.
- Comply with legal obligations.
- Develop new features and functionality.
AI and automated processing
Datox provides AI-powered data extraction, transformation, and reporting capabilities. Uploaded data may be processed using third-party AI infrastructure providers, cloud providers, and machine learning services strictly for delivering the requested functionality.
- We do not use customer data to train public AI models unless explicitly agreed in writing.
Sharing of information
We do not sell personal information. We may share information with the categories of recipient below, all of whom are expected to maintain appropriate confidentiality and security measures.
- Cloud infrastructure providers.
- Analytics providers.
- Payment processors.
- Security and monitoring providers.
- Professional advisors.
Data storage and security
We implement reasonable technical and organizational safeguards designed to protect customer information. However, no system can guarantee absolute security.
- Encryption in transit.
- Access controls.
- Monitoring and logging.
- Infrastructure security controls.
International transfers and data retention
Your information may be processed in countries outside your jurisdiction, including countries where our infrastructure providers operate. We take reasonable measures to ensure lawful data transfer mechanisms where required.
- We retain information only for as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements.
- Customers may request deletion of their data subject to applicable legal and contractual obligations.
Your rights
Depending on your jurisdiction, you may have the rights below. Requests may be submitted to support@datox.ai.
- Access your data.
- Correct inaccurate data.
- Request deletion.
- Restrict processing.
- Object to processing.
- Request portability of your information.
Third-party services, children's privacy and changes
Our platform may integrate with third-party services such as cloud storage providers, APIs, authentication systems, and external platforms. We are not responsible for third-party privacy practices.
- Our services are not intended for individuals under the age of 18.
- We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.
Contact us
For questions regarding this Privacy Policy, contact support@datox.ai. General enquiries: info@datox.ai. Datox Ltd, 167-169 Great Portland Street, W1W 5PF, London, United Kingdom.